Foire aux questions
Service Client/Customer service
Comment puis-je contacter le service client ? / How do I contact customer service?
You can contact us via the contact form by clicking on the "contact" tab in the menu at the top right of the site.
Sécurité et confidentialité / Security and confidentiality
Le site mesptitspapillons.fr est-il sécurisé? / Is the site mesptitspapillons.fr secure?
Yes, the transmission of information on the site mesptitspapillons.fr takes place in a secure context using the protocols in force on the Internet. Payment card numbers are not kept on the site mesptitspapillons.fr but on the secure site of our banking establishment.
Compte et mot de passe / Account and password
Comment m’identifier si j’ai perdu mon mot de passe ? / How do I log in if I have lost my password?
Click on the "Forgot your password" link on the login page. Fill in your e-mail address, you will immediately receive an e-mail and then click on the link to change your password.
Comment puis-je modifier mon compte mesptitspapillons.fr ? / How can I modify my mesptitspapillons.fr account?
At any time, you can edit your account information by clicking on "account" whose icon is located at the top right of your screen. After logging in, you will be able to make the desired changes.
Commande et livraison / Order and delivery
Quelle est la zone de livraison du site mesptitspapillons.fr ? / What is the delivery zone of the site mesptitspapillons.fr?
Mesptitspapillons.fr ships everywhere in the European Union, but also in Switzerland and the United Kingdom. Shipments to Switzerland and the United Kingdom are sent DDP (Delivered Duty Paid). All import taxes are included in the purchase price. mesptitspapillons.fr does not deliver to P.O. boxes.
Quel est le délai de livraison de ma commande ? / What is the delivery time of my order?
48 heures mais ce délai peut varier en période de fortes activités commerciales.
48 hours but this time may vary during periods of high commercial activity.
Quel est le délai de remboursement ? / What is the repayment term ?
Le délai de remboursement de la valeur des produits retournés est de 14 jours maximum à réception des produits.
The deadline for refunding the value of the returned products is 14 days maximum upon receipt of the products.
Expéditions et retours / Shipments and returns
Quels sont les coûts et les délais d’expéditions ? / What are the costs and shipping times?
Mesptitspapillons.fr ships everywhere in the European Union, but also in Switzerland and the United Kingdom. A tracking number allowing the follow-up of your order will be sent to you as soon as it is shipped.
The delivery of products is free, and the time depends on each country's postal service.
Comment puis-je retourner ou échanger un article commandé sur le site mesptitspapillons.fr ? / How can I return or exchange an item ordered on the website mesptitspapillons.fr?
In accordance with the provisions of Article L.221-18 of the Consumer Code, the Customer has a period of 14 clear days to return the product(s) ordered. This period runs from the day after the or the first working day following the day of delivery of the order or from the day of delivery of the last product when the order is delivered in several instalments. Each of the products must be returned intact, clean and complete and in its original packaging and wrapping (including any gift or special packaging etc. ...). The Customer may exercise his/her right to retraction simply by filling out the return form that is attached to every order and returning the unwanted items by Colissimo using the return label inserted in the order. You can contact our Customer Service for assistance or details of this procedure and/or to obtain a new return form or a new prepaid return label in case of loss. All returned products will be inspected. Any returned product that would be incomplete, damaged, worn or dirty will not be taken back and it can at the option of MES P'TITS PAPILLONS, you are returned at your expense or be kept. Under no circumstances, the refund or exchange will not be requested or made in the store. When the above conditions of a right of withdrawal are met MES P'TITS PAPILLONS will reimburse the Customer for all sums incurred by him when ordering the returned products, within 14 days following the date on which the right of withdrawal was exercised, in accordance with Article L.221-24 of the Consumer Code. This refund will be made via the means of payment used at the time of purchase. In case there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due to the purchase, the reimbursement of the sum, in case of exercise of the right of withdrawal, will be made by MES P'TITS PAPILLONS, in any case, to the one who made the payment.
Moyens de paiement / Means of payment
Quels sont les moyens de paiement acceptés par le site mesptitspapillons.com ? / Means of payment
Only credit card payments are accepted.
Offrir un cadeau sur le site mesptitspapillons.fr / Offering a gift on the website of Mesptitspapillons.fr
Comment faire ? / How do you do it?
Mesptitspapillons.fr is the perfect place to celebrate babies and children. Offering them a quality and colorful object is possible if you mention it when you order in the contact form. Mention the identity of the recipient and why not send him a sweet word full of love. We will have at heart to transmit it to him.
Le showroom Mesptitspapillons / The showroom of MES P'TITS PAPILLONS
Où se situe-t-il ? / Where is it located?
To find our showroom MES P'TITS PAPILLONS go to the "store locator" located in the top right corner of your screen. The search will be displayed as well as the address and hours of our shop.