Our company takes the protection and confidentiality of individuals' personal data very seriously. We are committed to respecting your privacy and protecting access to your personal data (hereafter referred to as the
("DCP") by collecting and using them exclusively in compliance with the legal provisions in force. Through this policy, we wish to inform you, in a transparent manner, about the types of data we collect and how we collect, use and protect your DCPs. Our website allows you to easily access our data protection policy. We are committed to updating it in accordance with regulatory and legislative changes and in compliance with the best practices and recommendations issued by the Commission Nationale Informatique et Libertés (CNIL). Therefore, we invite you to visit this page on a regular basis to ensure that you accept all the conditions.
1. Who are we?
Our company MES P'TITS PAPILLONS having its headquarters at 7 boulevard Henri Arnauld 49 100 Angers, registered with the Chamber of Commerce and Industry of Angers under the number 878526359, represented by Bérangère BRUNET in her capacity as creator, is responsible for the collection, processing and use of the data you provide us. Our company is not subject to the obligation to appoint a Data Protection Officer within the meaning of the regulations in force. Nevertheless, relays are always appointed within the company to ensure compliance with these regulations and the implementation and regular updating of "best practices" in terms of DCP protection.
2. What data do we collect and use?
The data that the brand MES P'TITS PAPILLONS collects about you is limited to the information you provide as part of the services offered and interactions with the brand: - Account creation and billing information Your name, first name and postal address, telephone number, date of birth and data necessary to process payment, identifiers and passwords (encrypted and only stored in order to recognize your authentication on the website), persons to whom purchases must be sent) - Financial information related to transactions Credit card number and expiration date, Information related to browsing habits (Google Analytics) Cookie identifier, pages visited, actions taken on the website and recurrence + demographic and geographical data) - Information related to purchasing habits (Magento) Purchase history, habits and preferences.
3. How are they collected?
With your prior consent, these data are collected when you communicate them to us following an order process, when you open a customer account or when you subscribe to our newsletter. It is used to process your orders, including any guarantees, our services and the technical administration of our website.
4. How we use your data and on what legal grounds ?
We assure you that the personal data you provide us with is only used for explicit and legitimate purposes. They allow us to:
- Process your orders, your payments, the delivery of goods and the provision of services that you place.
- Manage our customer base
- Send you newsletters or invitations to events
- Facilitate and fluidify as much as possible the processing of your order
- Improving our service to you
- Seek to avoid all forms of fraud and the risk of non-payment.
- Handling and resolving your complaints or questions
5. Who do we share your data with?
(Who are the recipients of your data?)
We may share your information with third parties such as service providers within our company in order to facilitate and optimise our services to you. We assure you that all your personal data is confidential, their access is limited to our employees, service providers and agents of our company who need it in the execution of their mission. We guarantee that all our employees with access to your FTDs are bound by an obligation of confidentiality and are liable to disciplinary measures and/or other sanctions in the event of failure to comply with these obligations. To process payments, we forward your payment data to the following authorised service providers: WIX. You will also find further information on the data protection regulations of these service providers on their websites. Furthermore, we do not share, sell or pass on your data (customer files) to third parties not connected with our company.
6. Is your personal data transferred ?
Under no circumstances will your PCDs be transferred outside the countries that are part of the European Economic Area or that are already considered, at the date of transfer, by the European Commission as guaranteeing an adequate level of protection for the citizen. You may consult the list of these countries at the following address: data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en)
Our company uses small text files (also called cookies) deposited on your hard drive when you visit our website. They save information such as language preference, length of visit and pages viewed. These cookies enable us to increase the fluidity of navigation on our website, and to analyse the frequentation and use of our users and thus to produce statistics to enable us to improve the presentation of our products and our communication. You have the possibility to customize the settings of these cookies in your browser. If you wish to prevent them from being stored on your hard drive, you can select "Reject Cookies" in your browser settings. Certain features of our website (sharing content on social networks, direct video playback) rely on services offered by third party websites. These functions deposit cookies allowing them to trace your browsing and thus analyse your browsing habits, measure the audience of our website, your centres of interest and propose targeted offers. These cookies are deposited only if you give your consent. It is possible for you to find out about the nature of the cookies deposited, to accept or refuse them either globally for the entire website and all the services, or service by service. In addition, you can also delete the cookies already stored on your computer at any time. Nevertheless, in this case, when you browse our website, certain functions will no longer be accessible, and the operation will no longer be optimal. We disclaim all responsibility for this. Our website uses the plugins of the social networks Facebook, Instagram, Whatsapp. If you do not want Facebook or Instagram to affect the data collected via our website directly to your profile, we invite you to disconnect from the corresponding service before visiting our website. You can also completely prevent the plugin from loading with add-ons for your browser, for example with the "NoScript" script blocker (http://www.noscript.net/).
8. Our newsletters and advertising actions
If you have given your consent to this, you will receive our newsletter as well as regular information about our company's commercial actions and products. We would also like to inform you about the service we use to send you newsletters. This is the Scal-e service. Your data enables us to communicate with you in the context of marketing campaigns (by e-mail or post) and to keep you informed of news or new products from our company that may be of interest to you.
9. How long is your data kept ?
Our company does not keep your PCDs for longer than is necessary for the purposes for which they are collected. The storage period is thus limited according to the purpose of the processing and within the framework of the applicable legislation. Thus, data relating to our customers is kept for the duration of the commercial relationship, plus 3 years for the purposes of promotion and canvassing, without prejudice to the obligations of conservation or the applicable prescription periods if applicable. Data relating to prospects are kept for a period of 3 years from the last contact with our company.
10. How secure is your data ?
Our company protects and secures the PCDs collected. We ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorised third parties. We have therefore taken appropriate physical, electronic and organisational protection measures to prevent any loss, misuse, unauthorised access or disclosure, alteration or destruction of your personal data.
Among these safeguards, we incorporate technologies specifically designed to protect your PCDs during their transfer. However, despite our efforts, our company cannot guarantee the infallibility of this protection due to the unavoidable risks that may occur during data transmission in general. For this reason, we advise you to exercise caution to prevent unauthorized access to your PCDs.
In order to avoid intrusions into your PCDs, remember to log out as soon as the use of your computer can be shared. Indeed, we would like to remind you that you are responsible for keeping your password and account information confidential. Your credit card payment is secured with the 3D secure device which allows a double identification of the cardholder via a single-use secure code transmitted by SMS. The validation of the payment by your bank can only take place after you have entered the secure code received. Under no circumstances MES P'TITS PAPILLONS keeps your bank details. Transmissions to banks are encrypted and secure.
11. What are your rights ?
You may at any time (when creating your customer account, when placing an order or in your personal account settings on Our website) access your PADs, modify them, update them or request their deletion. You can also, without having to justify the reason and free of charge, exercise your rights to access, modify, update or delete your data by sending your request in writing to our headquarters: MES P'TITS PAPILLONS 7 Boulevard Henri Arnauld 49 100 ANGERS France In order for us to satisfy your request, you must send us a copy of your ID. The processing time for these requests will be a maximum of one month. You may also revoke at any time the consent you have given us for the collection and use of your data, always without having to justify a reason for advertising solicitation or the receipt of our newsletters by clicking on the hypertext link at the bottom of our correspondence.
12. Who to contact in case of conflict?
In the event of difficulties, Our Customer Service is there to answer your questions and will do everything possible to provide you with a satisfactory response. You may also, (in accordance with the French Data Protection Act of 6 January 1978 as amended and the General European Data Protection Regulation n°2016/679) at any time address any complaint to the CNIL, the supervisory authority in France, by e-mail, telephone or post to the following address Mail: 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 Internet:
Telephone: +33 (0)1 53 73 73 22 22
You also have the possibility to turn to another equivalent supervisory authority in the EU Member State in which you are domiciled, a list of which can be found at the following link: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.